How to claim Blue Air compensation?
How to claim flight delay compensation?
The process of seeking compensation from Blue Air varies depending on the situation. In some cases, you have different options, such as handling the claim yourself or getting assistance from a flight compensation company. In other situations, you may be solely responsible for processing your claim. Knowing the distinction between compensation and refund is essential, as they are not the same. In some scenarios, you might be entitled to compensation, a refund, or both.
How to Claim Blue Air Compensation?
How to claim Blue Air compensation for a disrupted flight?
The process for claiming compensation is determined by the kind of compensation you’re pursuing. Below are some commonly encountered scenarios:
1. UK/EU Flight Compensation: Blue Air
Remember, things like technical problems with the airplane and Blue Air staff strikes fall under the airline’s liability, rather than being classified as extraordinary circumstances.
1.1 Long Flight Delay
Conditions for obtaining flight delay compensation from Blue Air:
- The delay must be 3 hours or more (calculated upon arrival);
- The delay must be due to the airline’s fault;
- The flight must be within/to/from Europe.
If you need to submit a compensation claim with Blue Air, get in touch with their customer service centre through their website and fill out a claim form. Don’t forget to mention Regulation (EC) No 261/2004 and maintain consistency in your communication.
Alternatively, you could also file a claim with our partners.
Read more:
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.2 Flight Cancellation
To receive compensation from Blue Air, your flight must be:
- Cancelled at the last minute (up to 14 days before the flight);
- Cancelled due to a fault on Blue Air’s part (not due to bad weather or other extraordinary circumstances);
- To/within/from Europe.
Reach out to the Blue Air customer service centre through their website to file a claim.
Remember to refer to Regulation (EC) No 261/2004 and emphasize your rights to prevent the airline from denying your claim.
Or file a claim with our partners, a flight compensation company.
Read more:
- Blue Air Flight Cancellation Compensation
- Your Blue Air Refund Is Taking Forever. What Can You Do About It?
1.3 Denied Boarding / Overbooking
How to claim Blue Air compensation for denied boarding?
To be eligible for compensation due to denied boarding, certain conditions must be fulfilled:
- The denial of boarding must be involuntary and due to overbooking;
- The fault for the denied boarding must lie with the airline (i.e., overbooking), not any issues with your passport, visa, etc.;
- The flight must be flying from, to, or within Europe.
Note that travellers without the appropriate travel documents, like valid visas, won’t qualify for compensation. Those who willingly choose alternate options, such as a new flight (voluntary denied boarding), may not qualify for compensation as well.
Steps to claim denied boarding compensation?
Reach out to the Blue Air customer support centre via their website.
Refer to Regulation (EC) No 261/2004.
Or file a claim with our partners, a flight compensation firm.
Read more: Blue Air Denied Boarding Compensation
1.4 Missed Connection Flight
Should your initial flight be delayed or cancelled, resulting in you missing your connecting flight and reaching your final destination 3 or more hours later than scheduled, you may be eligible for compensation as per Regulation (EC) No 261/2004.
However, this is valid only if:
- The delay is due to Blue Air’s fault, and not due to extraordinary circumstances (e.g., bad weather or pandemics);
- The flight is departing or arriving in Europe.
To claim compensation from Blue Air, you may reach out to their customer support centre via their website, and remember to reference Regulation (EC) No 261/2004.
Or file a claim with our partners.
Read more: Blue Air Missed Connection Compensation
1.5 Downgrading
If you are involuntarily downgraded on your flight, you have the right to claim compensation from the airline. The compensation amount varies depending on the distance of your flight and it can be from 30% to 75% of the ticket price. The airline is obligated to provide you with this compensation immediately.
However, this policy does not currently apply to Blue Air. Blue Air does not have Business or First class, and as a result, the mentioned compensation rules for class downgrades do not apply to their services at this time.
Read more: Blue Air Flight Downgrade Compensation
2. Baggage Compensation
How to claim Blue Air compensation for baggage-related issues?
When it comes to compensation for luggage issues, you have two avenues available to you. You can decide to involve your insurance company to handle the claim, or you can lodge a claim directly through Blue Air’s website. It’s essential to remember that flight compensation companies typically don’t deal with cases of baggage compensation.
2.1 Damaged Baggage
If you find that your suitcase or any other piece of luggage has been damaged, here is the procedure to follow.
Sequential steps:
- Lodge a damage report at the airport as soon as you notice the damage;
- Supply all necessary information;
- Make a claim online;
- Receive compensation of up to €1300.
Read more: Blue Air Damaged Baggage Compensation
2.2 Delayed Baggage
In situations where your baggage has been delayed, take the following steps:
- Report the delayed baggage at the airport;
- Get hold of the Property Irregularity Report or PIR, which will have a reference number;
- Use your reference number to monitor your bag’s status online;
- Receive a reimbursement for expenses (for any essential items you were forced to purchase due to the delay).
Read more: Blue Air Delayed Baggage Compensation
2.3 Lost Baggage
There might be times when your baggage doesn’t arrive at all.
If this unfortunate situation arises, here’s what you should do:
- Report the loss of your luggage at the airport;
- Obtain the Property Irregularity Report with a unique reference number;
- Use your reference number to track your luggage’s status online;
- If your bag isn’t located after 21 days, provide an itemised list of the contents of your bag, to claim compensation of up to €1300;
- If required, you can also lodge a claim for any additional expenditures.
Read more: Blue Air Lost Baggage Compensation
3. Blue Air Refund For Cancellation
If your Blue Air flight is cancelled, you can get a refund for the amount you paid.
In some cases, you may also be eligible for compensation. To claim your refund or compensation, it’s important to contact Blue Air as soon as possible. Follow up if needed after a couple of weeks.
You can read more about this process in the linked article.
Read more: Blue Air Refund For Cancellation
3.1 What If You Cancel a Blue Air Flight?
If you need to cancel your Blue Air flight, the refund process is quite simple.
First, you can cancel your reservation either online through the Blue Air website or by contacting their customer support. After the cancellation, you’ll need to submit a refund request. The amount of the refund will depend on the fare conditions of your ticket.
Do note, that not all tickets are refundable. If you purchased a non-refundable ticket, you might not receive a refund, or there might be heavy cancellation charges. It’s important to read and understand the fare rules before purchasing a ticket.
It’s also important to know that while you may be eligible for a refund, you will not receive compensation for cancelling your flight. Compensation under Regulation (EC) No 261/2004 only applies when the flight is cancelled by the airline, not when the passenger chooses to cancel.
So, in conclusion, while you may get a refund for your ticket depending on the fare conditions, you cannot get compensation for self-cancelled flights.
Do Not Agree to Blue Air Vouchers
When you are entitled to European flight compensation or a refund from Blue Air, it is important to know that you do not have to accept vouchers as a form of compensation. You have the right to request a monetary refund/compensation instead.
When dealing with Blue Air customer service, you should always make sure to reference Regulation (EC) No 261/2004 and make it clear that you are not willing to accept vouchers as compensation. If the customer service agent does not offer a refund in cash, ask for further assistance from their supervisor or manager.
Yes – you have the right to receive your compensation or refund from Blue Air without having to accept vouchers as payment.
Claiming Blue Air Flight Compensation Independently
How to claim Blue Air compensation on your own?
When dealing with a compensation request for a Blue Air flight on your own, it’s important to be determined and familiar with your rights. Airlines may try to avoid their compensation obligations by exaggerating difficulties or misclassifying technical issues as extraordinary circumstances (note that technical issues are not considered extraordinary circumstances). Some airlines may also offer vouchers instead of monetary compensation.
These tactics are not unique to Blue Air; they are common among airlines globally.
To put it simply, to seek Blue Air flight compensation on your own, you should:
- Understand your right to compensation. Determine if your situation qualifies you for flight compensation or a refund based on EC Regulation No. 261/2004.
- Retain all pertinent paperwork. This includes boarding passes, tickets, receipts, and any other documentation of your flight and associated costs.
- Reach out to Blue Air. Submit your claim directly to Blue Air’s customer service. This could be done through email, a phone call, or their website.
- Stay determined. If your initial response isn’t satisfactory, don’t be discouraged. Maintain communication with the airline and insist on your entitlement to compensation.
- Reject vouchers. Remember, you have a right to financial compensation. Do not accept vouchers if they’re proposed.
- Escalate things if necessary. If the airline denies your compensation, you might need to escalate your case to a National Enforcement Body or proceed with legal actions.
By following this advice, you can successfully navigate the process of claiming flight compensation independently. Nonetheless, it’s important to recognize that this can be a challenging process, and professional assistance is available if required.
Legal Proceedings – Blue Air
If Blue Air dismisses your compensation claim, you may want to consider taking legal action against the airline. However, before going to court, you have the option to escalate your claim to the National Enforcement Body (NEB). Doing so can help you avoid a court case altogether. A favourable resolution from the NEB can strengthen your position and improve your chances of success, even if the airline continues to deny compensation.
If, after all your attempts, the airline continues to refuse to compensate you, initiating a lawsuit against Blue Air might be the next step. Utilise this option as a final recourse after all other methods of mediation and escalation have been thoroughly explored. Bear in mind, that legal actions can be taxing, both in terms of resources and time.
Hence, it’s essential to be well-prepared and understand entirely what you’re stepping into. However, if your claim is valid under EC Regulation No. 261/2004, and you have the necessary proof to back it up, the court may indeed be your next stop.
What is your experience with Blue Air compensation claims? Have you ever received compensation from Blue Air? Share your experience, or questions, in the comments.