If you’ve just found out online that your Blue Air flight is delayed, you might be wondering what to do next. Should you still go to the airport or stay where you are – at home or in your hotel room? The delay can be as short as 30 minutes or as long as 23 hours, which means you could end up spending a whole day at the airport. So, should you wait at the airport until Blue Air finds a solution?
The answer varies. However, most situations can be categorised into a few common instances.
Your Blue Air Flight Is Delayed. Should You Stay Put or Proceed as Planned?
What to do if your Blue Air flight is delayed? What’s your next step?
Where are you currently situated? At home or at a hotel?
Or have you reached the airport already?
Scenario 1 – You Are at the Gate, Waiting for Your Flight
You are at the gate awaiting your flight when the announcement of the delay comes through. What’s your next move?
Just stay at the gate and wait for updates about your delayed flight.
Scenario 2 – You Are at the Airport, But You Haven’t Yet Gone Through Airport Security
If you’re at the airport but haven’t cleared security yet, and you find out your flight is delayed, it’s best to stay where you are. Look for any updates on your flight’s check-in time before proceeding. If there’s a delay in the check-in time, it’s better to avoid going through security.
Wait for additional instructions before you go through security.
Have you already checked in online?
Regardless, stay put and don’t proceed until the check-in begins.
Scenario 3 – You Are at Home or Hotel
You’re still at home when find out that your Blue Air flight is delayed.
Determine if check-in has been postponed.
You can accomplish this by contacting Blue Air or inquiring with the airport’s information desk.
If the check-in time is delayed, you don’t have to hurry to the airport immediately. You can stay comfortable at your hotel or home. However, if the check-in time remains as scheduled, it’s better to stick to your original plan and go to the airport.
If the check-in time is delayed, stay where you are for the moment.
If check-in is not delayed — proceed to the airport as planned.
How to Check Blue Air Flight Status Online?
How to find out if your Blue Air flight is delayed? Check the flight’s status online.
The following methods can be used to verify the status of your flight online:
- The airport’s website from which your flight is departing;
- The website of your carrier (vola.ro in this instance);
- Flight trackers such as Flightradar24.
It’s suggested to verify your flight’s status before going to the airport, especially for flights that are very early in the morning. To avoid unexpected delays or cancellations, check your flight status as soon as you wake up. Also, it’s a good idea to check it again right before leaving your home or hotel for any last-minute updates. This way, you can avoid waiting for long hours at the airport if there are any changes.
Travellers typically discover about the delay:
- Through an SMS or email from the airline, notifying of the delay;
- When verifying the flight status online;
- Once at the airport, or even at the gate.
What If You Are Going to Miss a Connecting Flight Due to a Flight Delay?
If you happen to miss your connecting flight with Blue Air due to a delay or last-minute cancellation, there’s no cause for concern. Blue Air will organise a new flight for you without any additional charges, alleviating the inconvenience of arranging a new flight independently. In such a situation, please reach out to the Blue Air staff at the airport for assistance.
Yet, in the context of a self-transfer flight, the responsibility is on you to handle and coordinate a new flight if you miss your connection. Should your Blue Air flight encounter delays or cancellations, you might qualify for compensation for the delay or cancellation of that specific flight (not for the whole journey). It is crucial to know that the airline does not bear responsibility for subsequent flights in the context of self-transfer arrangements.
Read more: Blue Air Missed Connection Compensation
Right to Care at the Airport
Passengers who find themselves waiting at the airport due to a flight delay, cancellation or denied boarding have a right to certain amenities (i.e., right to care).
- During a rather short delay of 3 hours or more that takes place during the day, Blue Air should provide complimentary refreshments and two modes of communication (like phone calls, emails or faxes), usually provided via coupons.
- If the delay extends overnight, Blue Air should arrange free hotel accommodation, transfer to and from the airport, and provide a meal or two at no extra cost to the passenger.
If you didn’t receive any of these benefits, you should get in touch with Blue Air for assistance.
Could You Be Entitled to Blue Air Flight Delay Compensation?
Are you entitled to compensation if your Blue Air flight is delayed?
Yes, you may be entitled to Blue Air flight delay compensation.
Suppose your flight has been delayed for more than three hours or cancelled without at least 14 days’ notice. In that case, you might be entitled to compensation of up to 600 euros under EU law, unless the delay or cancellation was caused by extraordinary circumstances.
No matter how much you paid for your ticket or where you’re from, this right applies to you. Make sure to keep your boarding pass and other travel documents, as you may need them to claim compensation. If you need assistance with the process, there are services available that can help you claim your compensation from Blue Air – such as our partners, a flight compensation company.
Can You Get Flight Delay Compensation in Case of a Blue Air Strike?
If your Blue Air flight is delayed or cancelled due to a strike, there are two possibilities – it’s either a strike of Blue Air staff or some other kind of strike.
Usually, if the strike is caused by airport staff, air traffic control, or a labour strike unrelated to Blue Air, you won’t qualify for compensation. This falls under extraordinary circumstances, and airlines are generally not held responsible.
If the strike involves Blue Air’s employees, the airline will need to compensate passengers. Always verify the specific circumstances of your delay or cancellation and double-check the information provided by the airline.
Can You Get Delay Compensation in Case of Technical Problems with the Airplane?
Yes, if your Blue Air flight is delayed due to technical issues with the aeroplane, you may be entitled to flight delay compensation.
In the majority of cases, these issues are not considered extraordinary circumstances.
However, certain exceptions may apply, such as if the technical problems were caused by concealed manufacturing defects.
What is your experience with Blue Air flight delays? Have you ever experienced a flight delay with Blue Air? How did the airline resolve the situation?